Contact policy

Contact Policy – Aulika

At Aulika, we believe in staying connected with our customers and providing quick support whenever you need us. This Contact Policy explains how you can reach us and how we handle your queries.

1. Contact Channels

You can get in touch with us through the following channels:

  • WhatsApp/Phone: [86829 64264]

  • Email: [flymotrendz@gmail.com]

  • Social Media: [Instagram/Facebook Handle Here]

  • Website Contact Form (if applicable)

2. Response Time

  • We aim to respond to all queries within 24 hours.

  • During sales, festive seasons, or weekends, response time may be slightly longer, but we will ensure your query is addressed at the earliest.

3. Business Hours

Our standard customer support hours are:
🕒 Monday to Friday: 10:00 AM – 5:00 PM
📌 Closed on Sundays & public holidays.

4. Type of Queries We Handle

  • Product details & size assistance

  • Order tracking & delivery updates

  • Return & exchange requests (as per our Return Policy)

  • Complaints, feedback, or suggestions

  • Collaboration or partnership inquiries

5. Professional Communication

  • Our team ensures respectful, clear, and supportive communication.

  • We request customers to share complete details (order ID, contact number, etc.) for quicker resolution.

6. Escalations

If your query is not resolved within the mentioned timeline, you may escalate by writing directly to our support email with “Escalation” in the subject line.